DO YOU GUARANTEE REMOVAL OF ALL SPOTS OR STAINS IN THE CARPET?
There is never 100% guarantee, that all spots will be removed. Of course we do all the best for the highest standards.
HOW LONG WILL IT TAKE TO CLEAN MY CARPETS?
It depends on the carpet condition. It could be very quick clean, but if the carpet is dirty- would be much, much longer. There isn’t any specific time range. The most important thing is the job to be done properly.
DO YOU MOVE FURNITURE WHEN YOU CLEAN CARPET?
Our carpets technicians move the light furniture. For better results the rooms must be empty.
What payment methods do you accept?
We accept all payments for the cleaning services- cash, bank transfer, credit/debit card payment, paypal, cheque and etc.
What about if I’m not happy with the cleaning service?
If, for some reason, the customer is not 100% satisfied after the carpet cleaning, we always offer always re- clean for free. The checkout must be done 48 hours after the service. Once the checkout is finished we do not have responsibility about the cleanliness condition in the property.
DO I NEED TO VACUUM BEFORE CARPET CLEANING?
The vacuum cleaning is always necessary for the right procedure, but this is our responsibility. This is part of our job. It must be done professionally.
WHAT METHOD DO YOU USE FOR CARPET CLEANING?
It depends what kind is the carpet. Normally the most used method is the hot steam cleaning. Of course, there is dry cleaning, cleaning with cold water and etc.
I HAVE HAD MY CARPET CLEANED, BUT THE SPOTS HAVE REAPPEARED. WHAT SHOULD I DO?
If you call Cleaningsure, we will try to remove all spots, no matter how many times we will repeat the procedure.
HOW DO YOU GUARANTEE CUSTOMER SATISFACTION WITH CARPET CLEANING?
Customer satisfaction is our main priority. We offer a re-clean for free if there is some problem at the end.